I have approached Standard Bank about receiving my 5 years historical statements in electronic format.

They can't do that, NO, I must pay +-R15 per paper statement which is posted to my branch which works out at about R10,000.
I can't believe that you cannot press a few computer buttons and email me the data so I can save time and import into my accounting system, we are going backwards and not forwards.

When I load airtime for myself and my partner, I have to do his first and then mine...why can the screen not ask you if you would like to do another airtime transaction before throwing you out?...or even if you want to do another transaction?

Cards should be made from biodegradable materials, such as the biodegradable corn cards Woolworths uses for their gift cards.

And instead of two separate cards, why not combine both Cheque and Credit cards into a single card?

The idea is fueled by the provision for faster service.

One day at an Eastern Cape, East London, Oxford Branch. I was printing a three month statement, which would be about 27 pages long. Judging by the long time it takes to print one page (roughly about 15 seconds), I knew that it would bring a lot of frustration to the customers behind me, but there was nothing I could do for them at that point in time. This scenario and the queue behind me got me thinking.